How can we help you?

You can also browse the topics below to find what you are looking for.

Privacy Policy

The following Privacy Policy explains how we, TRON (PT Teknologi Rancang By Nusantara and affiliates, or "we") collect, store, use, process, control, transfer, disclose and protect your Personal Information. This Privacy Policy applies to all users of our applications, website (, services, or products ("Applications"), unless otherwise stated in a separate privacy policy.

Please read this Privacy Policy carefully to ensure that you understand how our data is processed. Unless otherwise defined, all capital letter terms used in this Privacy Policy have the same meanings as those listed in the Terms of Use.

"Personal Data" is any information that can be used to identify you or where you can be identified. This includes but is not limited to your name, telephone number, email address, your picture.

  1. Collection of Personal Data

We collect Personal Data about you in the ways listed below. We may also combine Personal Data that is collected with other Personal Data that we have.

We collect your Personal Data when you voluntarily provide it to us. For example, you can provide your Personal Data to us when you:

Personal Data can be collected publicly through the operation of the Application, the Website, our Services. Some examples are:

When we collect Personal Data from other sources, we ensure that the data is transferred to us in accordance with applicable law. These sources include:

Driver partner Personal Data

If you are a driver partner, we can collect:

Some of the information we collect is sensitive. This includes information such as your national identification number, race, marital status, and health or religious beliefs. We only collect this information when it is needed to comply with legal or regulatory requirements.

Personal data of minors

As a parent or legal guardian, please do not allow your minors to submit Personal Data to TRON. In the event that the Personal Data of the minor is disclosed to TRON, you hereby agree to the processing of the Personal Data of the minor and accept and agree to be bound by this Policy and be responsible for his actions.

When you provide us with other individual personal data

In some situations, you can provide another person's Personal Data (such as your spouse, family member or friend) to us. For example, you can add it as an emergency contact. If you provide us with their Personal Data, you represent and guarantee that you have and you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.

  1. Use of Personal Data

We may use Personal Information collected for the following purposes as well as for other purposes permitted by applicable law ("Purpose"):

If you are a user or partner, we can use your Personal Information:

We may also use your Personal Information more generally for the following purposes (although in certain cases we will act appropriately and not use your Personal Information more than what is needed for that purpose):

  1. Retention of Personal Information

Your Personal Information will only be kept for as long as is necessary to fulfill the purpose of its collection, or as long as such storage is required or permitted by applicable law. We will stop storing Personal Information, or remove the intent of associating Personal Information with you as an individual, as soon as it is deemed that the purpose for the collection of Personal Information is no longer needed by storing Personal Information and storage is no longer needed for business or legal purposes.

Please note that it is still possible that some of your Personal Information is stored by other parties (including by service providers, if you are a user; or by users, or partners; if you are a service provider) in certain ways. Information conveyed through communication between users and service providers made other than through the use of the Application (such as through telephone calls, SMS, cellular messages or other means of communication) can also be stored in several ways. We do not allow and encourage the storage of Personal Information in this way and we are not responsible to you for that. We will not be responsible for the storage of your Personal Information. You agree to indemnify, defend and release us, our officers, directors, employees, agents, partners, suppliers, contractors and affiliates from and against any and all claims, losses, liabilities, costs, damages and costs (including but not limited to legal fees and full compensation costs) that are generated directly or indirectly from any unauthorized storage of your Personal Information.

  1. Access and Selection of Personal Information

Subject to applicable laws and regulations, you can ask us to access and / or correct your Personal Information that is in our possession and control, by contacting us in the details provided below.

We reserve the right to refuse your request to access, or to correct, some or all of your Personal Information that we own or control if permitted or required based on applicable laws. This includes circumstances where the Personal Information may contain references to other people or where requests for access or requests for correction are for reasons we consider irrelevant, non-serious or difficult.

  1. Where We Store Your Personal Information

Personal information from you that we collect can be stored, transferred or processed by third party service providers. We will use all reasonable endeavors to ensure that all such third party service providers provide a level of protection that is commensurate with our commitments under this Privacy Policy.

Your Personal Information may also be stored or processed outside your country by parties who work for us in other countries, or by third-party service providers, vendors, suppliers, partners, contractors, or our affiliates. In that case, we will ensure that the Personal Information remains subject to a level of protection comparable to what is required in the laws of your country (and, in any case, in line with our commitments in this Privacy Policy).

  1. Security of your personal information

The confidentiality of your personal information is the most important thing for us. We will use our best efforts to protect and secure your data and Personal Information from access, collection, use or disclosure by unauthorized persons and from unlawful processing, accidental loss, destruction and damage or similar risks. However, sending information via the internet is not completely secure. Although we will do our best to protect your personal information, you acknowledge that we cannot guarantee the integrity and accuracy of any Personal Information you send via the Internet, or guarantee that Personal Information will not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties, due to factors outside our control. You are responsible for maintaining the confidentiality of your account details, including your password and One Time Password (OTP) with anyone and must always maintain and be responsible for the security of the device you use.

  1. Changes to this Privacy Policy

We may review and amend this Privacy Policy at our own discretion from time to time, to ensure that this Privacy Policy is consistent with our future developments, and / or changes in legal or regulatory requirements. If we decide to change this Privacy Policy, we will notify you of these changes through public notices published on the Application and / or website, or vice versa to your e-mail address listed in your account. You agree that you are responsible for regularly reviewing this Privacy Policy for the latest information about our data processing and data protection practices, and that with you continuing to use our Application or website, communicating with us, or accessing and using services after any changes. this Privacy Policy will be considered as your agreement to this Privacy Policy and all changes thereof.

  1. Recognition and Approval

By agreeing to the Privacy Policy, you acknowledge that you have read and understood this Privacy Policy and agree to all its terms. Specifically, you agree and give us consent to collect, use, share, disclose, store, transfer or process your Personal Information in accordance with this Privacy Policy.

In circumstances where you provide us with Personal Information relating to other individuals (such as Personal Information relating to your spouse, family members, friends, or other parties), you represent and warrant that you have obtained the consent of that individual for, and hereby agree on behalf of these individuals for, the collection, use, disclosure and processing of their Personal Information by us.

You can withdraw your consent to any or all collection, use or disclosure of your Personal Information at any time by giving us reasonable notice in writing using the contact details mentioned below. You can also withdraw approval of sending certain communications and information from us through the "opt-out" facility or the "unsubscribe" option available in our message to you. Depending on the circumstances and nature of the agreement you withdraw, you must understand and acknowledge that after withdrawing the agreement, you may no longer be able to use the Application or the service. Withdrawal of your consent can result in termination of your account or your contractual relationship with us, with all rights and obligations that arise fully must be fulfilled. After receiving notice to withdraw consent for the collection, use or disclosure of your Personal Information, we will inform you of the possible consequences of such withdrawals so that you can decide whether you still want to withdraw consent.

  1. Marketing and Promotion Materials

We and our partners can send you direct marketing, advertising and promotional communications through the push-notification application, messages via the Application, post, telephone calls, short message service (SMS) and email ("Marketing Material") if you have agreed to subscribe to our mailing list, and / or agree to receive marketing and promotional materials from us. You can choose not to receive marketing communications at any time by clicking the "unsubscribe" option in the message in question, or contacting us through the contact details listed below. Please note that if you choose to leave, we can still send you non-promotional messages, such as receipts or information about your account.

  1. Anonymous Data

We may make, use, license or disclose Personal Information, which is available, with a record, (i) that all identifiable things have been deleted so that the data, either alone or in combination with other available data, cannot be linked to or associated with or related to or cannot identify an individual, and (ii) similar data has been combined so that the original data forms part of a larger data set.

  1. Third Party Platform

Applications, websites and Marketing Materials may contain links to websites operated by third parties. We do not control or accept responsibility or responsibility for this website and for the collection, use, maintenance, sharing, or disclosure of data and information by these third parties. Please read the terms and conditions and privacy policy of these third-party websites to find out how they collect and use your Personal Information.

The advertisements contained on our Application, website and Marketing Materials function as links to advertiser websites and thus all information that they collect based on your clicks on those links will be collected and used by relevant advertisers in accordance with the advertiser's privacy policy.

  1. Ways To Contact Us

If you have questions about this Privacy Policy or you want to get access and / or make corrections to your Personal Information, please contact
[email protected]

Call Center TRON


Jam Operasional